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CRM Executive

CRM Executive
CRM Executive
Diploma in Computer science Engineering
Guru Teg Bahadur Khalsa Polytechnic, Chhapian Wali, Malout
2004-2007
Ubber Group
2018 to till date
CRM Executive

Role & Responsibilities:

·         Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.

·         Deciding on a final CRM structure and architecture that will work seamlessly across the business and capture crucial information along with the sales funnel.

·         Making sure the customer database is correctly segmented for targeted marketing activities

·         Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.

·         Initiate and develop CRM system.

·         Record names, addresses, purchases and reactions of prospects contacted into the CRM System.

·         Follow up on existing customers w.r.t  offers made, agreements/contracts preparation, documentation, payment schedule.

·         Explain products, services, pricing, and answer queries and overcome objections from customers.

·         MIS reporting to senior management, and data updating

·         Effectively  communicated with and supported sales, marketing and administrative teams on a daily basis

·         Handled all customer relations issues in a gracious manner and in accordance with company policies.

Future Homes- Zirakpur
2017-2018
Real Estate Agent

Role & Responsibilities:

·         Advertised client properties on websites, through social media and in real estate guides.

·         Negotiated final sales prices with home sellers.

·         Communicated between buyers and sellers about property transactions.

·         Represented buyers and sellers of developed and undeveloped properties.

·         Maintained connections with clients to encourage repeat business and referrals.

·         Developed and maintained a list of properties suited to different needs and budgets.

·         Generated listings for sales and rental properties through cold calls and referrals.

Guided clients from beginning to end of the home buying process in choosing the right property.

ATS Estate Pvt. Ltd- Dera bassi
2015-2016
CRM Officer

Role & Responsibilities:

·         Respond to customer requests with friendly, knowledgeable service and support.

·         Site visit with clients.

·         Effectively  communicated with and supported sales, marketing and administrative teams on a daily basis

·         Handled all customer relations issues in a gracious manner and in accordance with company policies.

·         Documented all customer inquiries and comments thoroughly and quickly.

·         New booking entry in software.

·         Possession/Handing over.

·         Raising timely demand/Follow up for Loan disbursement.

Authorized property.com
2014-2015
Sales and Marketing executive

Role & Responsibilities:

·         Respond to customer requests via telephone and email.

·         Customer dealing and interaction regarding property needs

·         Site visit with clients

·         Online marketing/promotions to various marketing sites like OLX, quicker, Locanto and many other property sites.

·         Maintaining reports of the site visit, ads posted.

Cheema Spintex Limited, Lalru
2010-2014
Assistant Officer

Role & Responsibilities:

·         Manage schedule of machine working etc.

·         ERP data feeding and checking.

·         Stock Handling.

·         Office management & Co-ordination.

·         Good Knowledge of Ms-Office, Internet etc.

·         Windows installation & PC problem Checking.

·         Handled team of 30 people including JE’s, foramens, report taking, payment follow ups, inventory management.

·         Analyzed departmental documents for appropriate distribution and filing.

·         Copied, logged and scanned supporting documentation.

·         Verified data integrity and accuracy.

ISC Tex-Tech Pvt Ltd. Dera Bassi.
2009-2010
Office Assistant

Role & Responsibilities:

·         Managed office supplies, vendors, organization and upkeep.

·         Ordered all office supplies including ink cartridges, toner, and paper etc.

·         Stock handling.

·         Office management & co-ordination.

 

Cheema Spintex Limited- Lalru
2006-2009
Computer Operator

Role & Responsibilities:

·         Alligned office departments and increased inter-department communication and data sharing.

·         Ran various machines such as desktops, printer and sorters.

·         Installed new hardware, software updates.

·         Manage schedule of machine working

·         Stock handling

 

Skills
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