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Manager

Manager
Manager
MBA
Symbiosis, Pune
2017-2019
Marketing
STARLINK Logistics PVT. LTD. (Handling CAF Management process) for Idea)
2013-2017
Manager

Role and Responsibilities:

Ø  Managing end To end CAF Management Process for Idea UPE

Ø  Warehousing of All CAFS of idea UPE with in assigned TAT (7 Days)

Ø  Managing and driving the team performance to achieve maximum output.

Ø  Manpower capacity allocation and Campaign management

Ø  CAF Audit with 100 % accuracy (Each & Every CAF should be as per VTM parameters)

Ø  Managing and supervising manpower training and development activities

SPANCO BPO (Handling Customer Life Cycle Management (CLCM) Desk for Idea Cellular Limited)
2010-2012
Assistant Manager

Job Profile        : Service Delivery Quality (Customer Life Cycle Management)

Ø  Managing the end to end CLCM process which includes service, cost optimization & revenue calling (Collection, Retention, U&R and Y-Repeat) 

Ø  Managing and driving the team performance to achieve maximum output.

Ø  Manpower capacity allocation and Campaign management

Ø  Strengthening and maintaining quality standards of the process

Ø  Managing and supervising manpower training and development activities

Aendvi Enterprises (Handling CAF Management) Desk for Idea Cellular Limited)
Process manager

Key Responsibilities

 

Ø  Single point of Contact between the client and the process

Ø  Managing a Team of 68 peoples includes 3 TL’s 2 MIS.   

Ø  Regular oral & written communication with clients.

Ø  Managing the end to end up selling process right from pre sales preparation to sale closure.

Ø  Ensuring operational excellence by keeping a check on contacts, sales ratio and final provisioning of the products

Ø  Achievement of Composite and annualized revenue targets

Ø  Campaign management i.e. capacity allocation and performance management for each campaign

Ø  Defining the selling pitch for each product with Quality/Training/Client in loop

Ø  Creation and implementation of customer communication scripts

Skills
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